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SMARTWaste FAQs

SMARTWaste FAQs

Frequently asked questions for those interested in SMARTWaste or those already using the tool

Haven’t got SMARTWaste but want to know more?

1. What is SMARTWaste?

2. What are the major benefits of using SMARTWaste?

3. What types of business can use SMARTWaste?

4. How do I get a SMARTWaste account?

Already have a SMARTWaste account and have questions?

5. I have forgotten my username or password, what should I do?

6. How do I add a new project, I can't see the 'add new project' button?

7. When filling out the 'add new project' form, it won't let me save it - a box appears saying 'project value must contain a number'. Why does it ask this when I have entered a value in the 'project value/cost field'.

8. My project records waste in volume, how can I change it to record in tonnes (or vice versa)?

9. How can I delete a project from my account?

10. I have added a new user, why can't they access their project?

11. Why doesn't my subcontractor appear in the drop down list on the 'add waste data' page, or within my SWMP?

12. Why doesn't my waste carrier/destination appear in the drop down list on the 'add waste data' page or within my SWMP

13.I have entered data incorrectly on the 'add waste data' page, how can I change/amend or delete it?

14. I have set up a waste management contractor twice, how can I remove one?

15. How can I enter recycling/recovery rates given to me by my waste contractor?

16. How do I get the recycling rates from my waste contractor to link up to my skip/container on the 'add waste' data page?

17. How can I get a print out of my SWMP from SMARTWaste?

1. What is SMARTWaste?

SMARTWaste is an online environmental reporting tool designed by BRE to help the construction industry monitor and report on areas such as waste generation and management, site waste management plans, energy and water use, sustainable timber and material supply and carbon impacts from transport. This online tool enables you to store and report each project's data and information via a company SMARTWaste account. Data can also be reported at business unit level which can be useful if your business is split into divisions that focus on certain activities or geographical regions.

2. What are the major benefits of using SMARTWaste?

There are both economic and environmental benefits. Our customers have seen significant financial benefits. These include reduced landfill tax and reduced haulage and disposal costs. There are many obvious benefits to the environment and corporate social responsibility in any organisation committing to environmental and waste targets and monitoring their improvement over time.

3. What types of business can use SMARTWaste?

SMARTWaste is used by construction, demolition and industrial businesses, waste management companies and local government.

4. How do I get a SMARTWaste account?

To use SMARTWaste you will need to become a member which provides you with company licence and online account. There are a few levels of membership available, more information can be found on the membership page. Membership is renewed yearly. Contact us at smartwaste@bre.co.uk or on 01923 664471 and one of the team will help you find the level of membership which best suits your company needs. 

5. I have forgotten my username or password, what should I do?

If you have forgotten your username and/or password, please contact the SMARTWaste team at BRE (smartwaste@bre.co.uk). The team will ask you to clarify a number of items for security purposes before they can give you your log on details. Please have to hand as much of the following information as possible:

  • Account name (usually the company name)
  • Your company address
  • Any part of your username or password that you think you can remember
  • Your e-mail address
  • Your telephone number

If you have forgotten your password, please click on the “Forgotten your password?” link on the log in page, fill in the details and we will reset your password for you and send you an email.

If you have forgotten both your username and password, please contact the SMARTWaste team via smartwaste@bre.co.uk or 01923 664471. We will ask you to clarify a number of items for security purposes before we can email you your log in details. Please have to hand as much of the following information as possible:

  • Account name (usually the company name)
  • Your company address
  • Any part of your username or password that you think you can remember
  • Your e-mail address
  • Your telephone number

6. How do I add a new project, I can't see the 'add new project' button?

Each SMARTWaste user has a specific user permission level which determines what activities you can undertake. Only company admin users can add projects to your account. If your user permission level is not a company admin you will have to contact your company admin to set up the project for you. Company admin users will be able to see an ‘add new project' button on the company homepage. Clicking on the button will bring up a form to complete with details about the new project, allowing the project to be created.

7. When filling out the add new project form, it won't let me save it, a box appears saying ‘project value must contain a number'. Why does it ask this when I have entered a value in the project VALUE/cost field?

The project value/cost field can only contain a number. If you have entered any punctuation such as commas or £ sign, please remove these and try saving again; it should then save ok.

8. My project records waste in volume, how can I change it to record waste in tonnes? (or vice versa)

When setting up the project, you choose whether you want to record waste data in volume or tonnes. Once you have made this choice, you can't change it yourself. If you would like to change the way in which waste is recorded on your project, you will need to contact the SMARTWaste team via smartwaste@bre.co.uk or 01923 664471. However, please be aware that we can only change a project from volume to tonnes (or vice versa) if no data has yet been added to your project.

9. How can I delete a project from my account?

Any user with company admin user permissions or higher can delete a project from your SMARTWaste account.  This is done from the project homepage by clicking on the “Edit project details” button and then the “Delete” button at the bottom of the page which appears.

10. I have added a new user, why can't they access their project?

Additional users have to be added at the company level first. Once they have been added, you will need to give them access to the projects they will be working on. This means that when the selected user logs in to SMARTWaste with the username and password you created for them, they will be able to access the project(s) you have assigned them to.

There are two ways you can assign users:

From the “Users” tab at the company level you can assign a user to more than one project.  From the company homepage, click on the “Users” tab and then click “Edit” next to the relevant user in the user list.  On the page that appears scroll to the “Assigned projects” section which lists all the projects that this user is assigned to.  Click on the “Assign” button and tick which projects you wish to assign the user to and click “Save”.

From the project homepage you can assign multiple users to a project. To do this, from the company homepage click on the project name you wish to assign users to. This will take you to the project homepage. Once here, click on the “Assigning” tab. From the left hand menu click “Users” or click the “Assign” button within the “Users” pod on the page.  This will bring up a list of all the users on your account, select the users you want to assign to the project by ticking the box next to their name and clicking ”Save”.

 

11. Why doesn't my subcontractor appear in the drop down list on the add waste data page or within my SWMP?

Subcontractors have to be added at the company level first. Once they have been added, you will need to assign them to the relevant projects. Assigning the subcontractor to projects will mean that the subcontractor name will appear in drop down lists on the add waste data and add fuel data pages and also in the SWMP.

There are two ways you can assign subcontractors:

From the “Contractors” tab at the company level you can assign a subcontractor to more than one project.  From the company homepage, click on the “Contractors” tab and then click on “Subcontractors” in the left hand menu.  Click on “View” next to the relevant subcontractor in the list.  On the page that appears scroll to the “Assigned projects” section which lists all the projects that this subcontractor is assigned to.  Click on the “Assign” button and tick which projects you wish to assign the subcontractor to and click “Save”.

From the project homepage you can assign multiple subcontractors to a project. To do this, from the company homepage click on the project name you wish to assign subcontractors to. This will take you to the project homepage. Once here, click on the “Assigning” tab. From the left hand menu click “Subcontractors” or click the “Assign” button within the “Subcontractors” pod on the page.  This will bring up a list of all the subcontractors on your account, select those you want to assign to the project by ticking the box next to their name and clicking “Save”.

12. Why doesn't my waste carrier/destination appear in the drop down list on the "Add waste data" page or within my SWMP?

Waste management contractors includes waste carriers and waste destinations (waste facilities/sites e.g. transfer stations), these have to be added at the company level first. Once they have been added, you will need to assign them to the relevant projects. Assigning waste carriers and destinations to projects will mean that their names will appear in drop down lists on the add waste data page and within the SWMP.

There are two ways you can assign waste carriers and destinations:

From the “Contractors” tab at the company level you can assign waste carriers and destinations to more than one project.  From the company home page, click on the “Contractors” tab and then click on “Waste management contractors” in the left hand menu.  Click on “View” next to the relevant waste contractor in the list.  On the page that appears scroll to the “Assigned projects” section which lists all the projects that this waste contractor is assigned to.  Click on the “Assign” button and tick which projects you wish to assign the carrier and all its destinations to and click “Save”.

From the project homepage you can assign multiple waste carriers and destinations to a project. To do this, from the company homepage click on the project name you wish to assign waste carriers and destinations to. This will take you to the project home page. Once here, click on the “Assigning” tab. From the left hand menu click “Waste management contractors” or click the “Assign” button within the “Waste management contractors” pod on the page.  This will bring up a list of all the waste carriers on your account, with their waste destinations indented below.  If you wish the carrier and destination(s) to be assigned, make sure you select all those that you wish to assign to the project by ticking the box next to their name and clicking “Save”.

13. I have entered data incorrectly on the add waste data page, how can I change/amend it Or delete it?

Users with Company admin permissions and higher can amend data entered on the add waste data page. To do this, go to the waste data log for the relevant project which can be found in the project “Reporting” tab. The waste data log shows a record of each waste movements for that project, listed by the date the waste left site.

To amend a record, click on the date of the relevant entry in the log to bring up the original waste data form that was filled in. Make the necessary changes and click the ”Add” button. This will save your changes and take you back to the waste data log so that you can review the amendment and continue.

To delete a record, click on the date of the relevant entry in the log to bring the original waste data form that was filled in. Scroll to the bottom of the page and click the “Delete” button.  This will delete the record and take you back to the waste data log so that you can review the amended log and continue.

14. I have set up a waste management contractor twice, how can I remove one?

If you notice that you have set up the same waste management contractor more than once, please check to confirm which of the additional waste contractors you wish to remove.  You then have a several options:

You can mark one of the waste contractors as “not in use” which will move the contractor to a separate list of waste contractors under the main list which are marked as “Not in use”.  This stops these waste contractors from being able to be assigned to any new projects, but any existing data to which they are linked will not change or be lost.  To do this, go to the “Contractors” tab at the company level and select “Waste management contractors” from the left hand menu.  Click on “View” next to the relevant contractor name then click on “Edit” under the “Waste management contractor details” section.  On the screen that appears, tick the “Not in use” box and click “Save”.

If no additional information has been entered for the contractor (such as carrier licences or destinations) and the contractor has not been assigned to any projects, then a Company admin user (or higher) can delete the waste contractor.  To do this, go to the “Contractors” tab at the company level and select “Waste management contractors” from the left hand menu.  Click on “View” next to the relevant contractor name then click on “Delete” under the “Waste management contractor details” section.  A confirmation page will appear, click on “Delete” to confirm deletion.  You cannot delete a waste contractor which has already been assigned to projects or which has a waste destinations associated with it.

If the waste contractor has information such as carrier licences or destinations associated with it, then contact the SMARTWaste team via smartwaste@bre.co.uk or 01923 664471 and we will be able to check if we can delete the additional waste contractor(s) for you.   The team will have to check that the contractor has not been link to any waste arisings data before removal can take place. This will ensure that your waste data is not affected.

15. How can I enter recycling/Recovery rates given to me by my waste contractor?

Waste management contractors/carriers and their waste destinations (facilities/sites e.g. transfer station) have to be added at the company level first. Once the waste contractor has been added, a waste destination can be  created underneath it for which you can then enter recycling rates.  These can be added by time periods as one overall figure for the waste destination and by rates for  specified waste types.  If you know the split between the amount recycled and amount sent for energy recovery, you can record this too.

To do this, go to the “Contractors” tab at the company level and select “Waste management contractors” from the left hand menu.  Click on “View” next to the relevant contractor name then in the “Waste facility/site details” section, next to the relevant waste destination, click on “Add recovery rate”.  Click the “Add” button on the screen that appears and then enter your recycling and/or recovery rates and click “Save”.

16. How do I get the recycling rates from my waste contractor to link up to my skip/container on the add waste data page?

On the add waste data page, make sure you select the correct waste destination (waste facility/site) for which you have entered the recycling rate. Ensure that you select “recovery offsite” as the waste management route. Enter all the other details as normal and click “Add”. As long as you have a recycling rate for a time period which includes the date of your waste entry then the recycling rate will be applied to that container because you have selected “recovery offsite” and the relevant waste destination.

17. How can I get a print out of my SWMP from SMARTWaste?

From the relevant project's home page, go to the “SWMP” tab. This will take you to the SWMP home page which shows you a summary checklist of the stages of the SWMP you have completed. Underneath the checklist you will see a ‘Print your SWMP report as a PDF' button, click this to pull the data from all of your 9 SWMP tabs together into one PDF document that can be downloaded, saved and printed. 

Have you got any other questions not seen here?

Please contact the SMARTWaste customer support team at smartwaste@bre.co.uk or call 01923 664471